FAQs
Frequently Asked Questions
77 Hendry Road, Unit 5, Morningside, Durban, 4001
084 377 8901 | info@amironline.co.za | www.amironline.co.za
Delivery
Where do you deliver?
Nationwide, to serviceable physical addresses across South Africa, via The Courier Guy (our primary delivery partner) or another suitable carrier where necessary. Remote, outlying or high-risk areas may need extra time, a surcharge, or delivery to the nearest service point. PO boxes are not accepted unless expressly offered at checkout.
How long does delivery take?
Estimated dispatch and delivery windows are shown at checkout. These are business-day estimates and exclude weekends and public holidays. Delivery time varies by destination and service level — no estimate is a guarantee unless we’ve confirmed a guaranteed service in writing.
How much does delivery cost?
The delivery fee is calculated and shown at checkout before payment, based on destination, parcel size, weight, value and service level. Any free-delivery promotion applies only under its published conditions.
Payment
What payment methods do you accept?
We accept secure card payments through Yoco at checkout.
Returns & Refunds
Can I cancel my order?
Yes — you can request cancellation any time before your order has been handed to the courier. If confirmed before dispatch, we’ll refund the amount paid for the cancelled item and its delivery charge, if any. Once dispatched, a cancellation request is handled as a return.
Can I return something I’ve changed my mind about?
Yes, in two ways. For a qualifying online purchase, you may cancel without reason within 7 days of receiving the goods (South Africa’s ECTA cooling-off right) — you’d only be responsible for the direct cost of returning the goods. Separately, we accept unwanted-product returns within 14 calendar days of delivery provided the item is unused, undamaged, complete, and in its original packaging with all seals, labels, manuals and accessories intact — return delivery costs are normally for the customer in this case, and approval is subject to inspection.
What can’t be returned for change of mind?
Made-to-specification or personalised items; opened health, hygiene, beauty or food products; digital content or media once a seal is broken or access has begun; items that have deteriorated, been assembled, installed, altered or used beyond reasonable inspection; and clearance/final-sale goods, where that restriction is lawful. Defective or incorrectly supplied goods are always covered regardless of these exclusions.
My order arrived wrong, incomplete or damaged — what do I do?
Contact us as soon as possible with your order number and clear photographs of the parcel, shipping label, packaging and product. Keep all packaging while we assess it — once validated, we’ll arrange collection and resolve it under our Refund & Cancellation Policy.
Order Tracking
How do I track my order?
You can check order status any time under My Account → Orders. Once your parcel is booked with the courier, tracking details are sent by email, SMS or WhatsApp — you can follow updates using your waybill number through The Courier Guy’s tracking service.
Contact & Support
How can I reach you?
Email us at info@amironline.co.za or call 084 377 8901. You can also reach us via the Contact page.
What are your support hours?
[Support hours to be confirmed]